Why Resilience at Work

Why Resilience at Work?

Resilience has become a buzzword as organizations seek ways to support their staff to stay productive in workplaces that are turbulent, complex and pressurized. Resilience assists employees and teams to:

  • Adapt to frequent change and uncertainty
  • Stay productive, despite increasing demands to deliver more with less
  • Manage customer expectations that may exceed delivery capabilities
  • Maintain physical and emotional wellbeing despite job pressures.


Resilience at Work (R@W) Toolkit

The R@W Toolkit is a complementary suite of measures that recognises the inter-relatedness of employee, leader and team behavior at work.

The measures can be used independently or together, dependent on the circumstances.

R@W Individual: A measure based on the Sustain 7 Model that assesses individual employee resilience.

R@W Team: A measure that assesses the group practices that promote team resilience. This builds on the R@W Individual Scale and can be used when there is an opportunity to work with the whole team.

R@W Leader: A measure that assesses the leader behaviors that support and foster resilience in employees and teams. This can be used as a stand-alone measure in coaching and leadership development or together with the other scales.


Why use the R@W Toolkit?

The R@W scales are valuable for:

  • Building resilience in individuals and teams via coaching, workshops or professional development programs
  • Coaching and counselling when personal resilience has been challenged
  • Organisational interventions for sustainable performance and resilience
  • Research into employee performance and wellbeing.


R@W Individual

The R@W Individual is a scientifically researched measure of personal workplace resilience that measures the seven components that interrelate and contribute to overall resilience. The benefits include:

  • Validated and specifically designed for the workplace
  • Relates to everyday work behaviors that can be changed rather than personality factors
  • Takes into account the impact of the organizational context in which people are working
  • Considers management of current work challenges
  • Provides a comprehensive feedback report that is easily translated into practical actions
  • Places emphasis on building strengths in addition to better managing the stress and specific issues people are facing
  • Provides benchmarking on the seven components of personal work resilience
  • Takes a holistic approach and considers all aspects of resilience – physical, cognitive, emotional and spiritual (purpose and values)
  • Is quick and easy to administer, taking only 5-10 minutes to compete on-line.



R@W Team

The R@W Team is the aspect of the Toolkit that measures team resilience. It complements and builds on the R@W Individual by assessing the behaviours that create resilience in groups of people who work together.

The R@W Team incorporates aspects traditionally known as essential for teamwork but also includes elements that are emerging as important team behaviours for challenging jobs.

The measure has been designed to focus on actions that can be implemented by the team itself. While group-level actions can be inhibited by external demands, both within and outside of the organization, the premise is that teams can still create a sub-culture that contributes to resilience


R@W Leader

Managers and team leaders that promote and support resilience tend to engage in a number of behaviours. Typically they assist team members to:

  • Build capacity and optimise the resources they have
  • Manage the workload and any operational challenges
  • Link into any support and networks available
  • Anticipate, position for, and adapt to change
  • Ensure work practices are sustainable from a physical and psychological wellbeing perspective.

The R@W Leader Scale assesses the extent to which managers or team leaders engage in behaviours that support resilience in the people and teams they lead. Assessments include both self-assessment (R@W Leader) and 180-degree assessments completed by the leader, and their team (R@W MyManager).



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[White Paper] – Resilience at Work A Framework for Coaching and Interventions (PDF)